About Us
Integrated Coordination Services (ICS) provides high-quality Level 2 Support Coordination, Level 3 Specialist Support Coordination, and Psychosocial Recovery Coaching for people with complex and high-risk circumstances.
We work alongside participants, families, guardians, and providers to translate NDIS plans into practical, coordinated supports, bringing multiple services together into one clear and manageable pathway aligned with each participant’s individual NDIS goals, aspirations, and support needs. ICS specialises in complex care coordination, urgent intervention and support planning, and multi-agency collaboration, including hospital discharge, housing instability, and justice involvement. We focus on reducing barriers to plan implementation, strengthening safeguards, managing risk, and building participant capacity to ensure people are safe, supported, and empowered to achieve meaningful and long-term outcomes.
Desiree
Specialist Support Coordinator
Desiree is a highly experienced Specialist Support Coordinator with over 20 years in the human services sector, spanning disability, housing, health, and community services. She has held senior and policy roles across government and non-government organisations, including the National Disability Insurance Agency, Equal Opportunity Commission, The Office for Women and Minda Incorporated, giving her a strong understanding of how complex systems operate, and how to make them work effectively for the people within them.
Desiree specialises in supporting participants with complex and high-risk circumstances, including psychosocial disability, forensic involvement, and housing instability. She is known for her calm, structured approach in crisis situations and her ability to bring multiple services together into clear, coordinated pathways that are practical and sustainable.
Her work is grounded in strong governance, safeguarding, and evidence-based practice, while remaining deeply person-centred. Desiree focuses on reducing complexity, strengthening support environments, and ensuring participants, and those around them, feel confident, informed, and supported every step of the way.
Outside of her professional work, Desiree enjoys spending time with her family, bike riding, and gardening.
Alicia
Support Coordinator – Psychosocial Recovery Coach
Alicia is a dedicated and compassionate Support Coordinator with a strong background in youth mental health and psychology. She holds a Bachelor of Psychology with a strong focus on neuropsychology and is currently completing a Bachelor of Criminology. Alicia has also completed certification in Youth Mental Health First Aid, further strengthening her ability to respond to and support individuals experiencing mental health challenges.
Alicia has a strong focus on disability and is committed to supporting people living with disability to navigate complex service pathways across both the NDIS and mainstream systems. She brings a clear understanding of the structural and practical barriers participants may face and works proactively to reduce these through coordinated, person-centred support.
Her academic and professional experience provides her with a well-rounded understanding of the complexities individuals and families may face, particularly when navigating mental health systems and broader support networks. Alicia brings both empathy and practical skill to her role, supporting participants to access and engage with the services they need.
Known for her strong communication skills, Alicia builds genuine and trusting relationships with participants, families, and stakeholders. Her person-centred approach ensures individuals feel heard, respected, and supported throughout their journey, while working toward meaningful and sustainable outcomes.
Outside of her professional role, Alicia enjoys reading, spending quality time with her family, and walking in nature.