About Us
Integrated Coordination Services (ICS) provides high-quality Level 2 Support Coordination, Level 3 Specialist Support Coordination, and Psychosocial Recovery Coaching for people with complex and high-risk circumstances.
We work alongside participants, families, guardians, and providers to translate NDIS plans into practical, coordinated supports, bringing multiple services together into one clear and manageable pathway aligned with each participant’s individual NDIS goals, aspirations, and support needs. ICS specialises in complex care coordination, urgent intervention and support planning, and multi-agency collaboration, including hospital discharge, housing instability, and justice involvement. We focus on reducing barriers to plan implementation, strengthening safeguards, managing risk, and building participant capacity to ensure people are safe, supported, and empowered to achieve meaningful and long-term outcomes.
Desiree
Specialist Support Coordinator
Desiree is a highly experienced Specialist Support Coordinator with over 20 years in the human services sector, spanning disability, housing, health, and community services. She has held senior and policy roles across government and non-government organisations, including the National Disability Insurance Agency, Equal Opportunity Commission, The Office for Women and Minda Incorporated, giving her a strong understanding of how complex systems operate, and how to make them work effectively for the people within them.
Desiree specialises in supporting participants with complex and high-risk circumstances, including psychosocial disability, forensic involvement, and housing instability. She is known for her calm, structured approach in crisis situations and her ability to bring multiple services together into clear, coordinated pathways that are practical and sustainable.
Her work is grounded in strong governance, safeguarding, and evidence-based practice, while remaining deeply person-centred. Desiree focuses on reducing complexity, strengthening support environments, and ensuring participants, and those around them, feel confident, informed, and supported every step of the way.
Outside of her professional work, Desiree enjoys spending time with her family, bike riding, and gardening.
Janet
Psychosocial Recovery Coach
Janet is a compassionate and highly experienced psychosocial recovery coach, social worker, and counsellor who has spent more than two decades supporting people to rebuild confidence, strengthen wellbeing, and navigate life’s challenges with dignity and hope. Her practice is grounded in trauma‑informed care, cultural respect, and a deep belief in every person’s capacity for growth.
Janet specialises in supporting people living with psychosocial disability, autism, complex trauma, grief, health and wellbeing and mental health challenges, domestic violence and disability‑related barriers. She works alongside participants to identify strengths, set meaningful goals, build daily living skills, and develop practical strategies that increase independence and community connection. Her approach is calm, respectful, and centred on what matters most to the individual.
With extensive experience across mental health, forensic services, disability support, child protection, crisis response, and counselling, Janet brings a rare depth of clinical insight to her recovery coaching. She has supported clients through trauma, grief, relationship challenges, domestic violence, workplace conflict, identity exploration, and major life transitions. Her work includes counselling for CALD communities, First Nations clients, and people with diverse abilities.
Janet is known for her high emotional intelligence, gentle communication style, and ability to build trust quickly — especially with people who have felt unheard or unsupported in the past. She collaborates closely with families, support coordinators, therapists, and community services to ensure participants receive consistent, safe, and person‑centred support.
Holding master’s degrees in Social Work, Counselling, and Mediation, along with postgraduate qualifications in Mental Health, Janet brings both professional expertise and genuine compassion to every interaction. Her goal is simple: to walk alongside people as they regain stability, confidence, and control over their lives.
Alicia
Support Coordinator – Psychosocial Recovery Coach
Alicia is a dedicated and compassionate Support Coordinator with a strong background in youth mental health and psychology. She holds a Bachelor of Psychology with a strong focus on neuropsychology and is currently completing a Bachelor of Criminology. Alicia has also completed certification in Youth Mental Health First Aid, further strengthening her ability to respond to and support individuals experiencing mental health challenges.
Alicia has a strong focus on disability and is committed to supporting people living with disability to navigate complex service pathways across both the NDIS and mainstream systems. She brings a clear understanding of the structural and practical barriers participants may face and works proactively to reduce these through coordinated, person-centred support.
Her academic and professional experience provides her with a well-rounded understanding of the complexities individuals and families may face, particularly when navigating mental health systems and broader support networks. Alicia brings both empathy and practical skill to her role, supporting participants to access and engage with the services they need.
Known for her strong communication skills, Alicia builds genuine and trusting relationships with participants, families, and stakeholders. Her person-centred approach ensures individuals feel heard, respected, and supported throughout their journey, while working toward meaningful and sustainable outcomes.
Outside of her professional role, Alicia enjoys reading, spending quality time with her family, and walking in nature.
Lauren
Specialist Support Coordinator
Lauren is a Support Coordinator and Specialist Support Coordinator and has worked across the disability, mental health and Education sector for over 10 years.
Lauren has significant experience working with people who have complex support needs and enjoys helping people navigate the NDIS, especially when things feel overwhelming or there are many services involved. Regularly working alongside families, guardians, allied health professionals, SIL providers, behaviour support practitioners and other government and community services Lauren ensures everyone is working towards the same goal.
Lauren takes the time to get to know the people she works with, to understand what is important to them and ensuring they feel heard and involved in decisions about their supports. Lauren is a strong advocate and am not afraid to follow things up, ask questions or push for what someone needs when things aren’t working.
Lauren has particular experience working with participants where multiple systems are involved, including guardianship, child protection, justice, housing and mental health services. She understands that these situations can become complicated quickly and works to keep communication clear, responsibilities defined and the participant at the centre of decision-making.
Outside of work, Lauren is a busy mum of three and loves spending time with her family. She enjoys running and strength training, getting stuck into projects around the house, and generally keeping busy. Lauren is naturally a problem-solver, which is probably why Support Coordination suits her so well!